Support

Get in touch

Questions, bug reports and feature requests for Cadri Commander go to support@dunovo.com.

Cadri Commander is made by DuNovo AB. There is no account, ticket system or forum; mail is read by the people who write the program.

Reporting a bug

In the application, choose Help → Send bug report…. Describe the issue and review the included runtime information before pressing Send report. Add an e-mail address if you would like us to reply; it is optional in both this dialog and the crash dialog. You can also save or copy the report and e-mail it to us.

A report that contains these points can usually be reproduced and fixed without a round trip:

• Cadri Commander version. Shown in the application's About box; the download page and Changes list every published version.
• Windows version. For example Windows 11 24H2, or Windows 10 22H2.
• Where the files were. A local drive, a network share, an archive, or a remote server, and which protocol (SFTP, WebDAV, S3, and so on).
• What you did, step by step. The view you were in, the keys or menu you used, and the filter box text if any.
• What you expected, and what happened instead. An error message word for word, or a screenshot of the wrong result, helps.
• Diagnostics, if you can. Cadri Commander's Diagnostics window lists recent failures with their messages; its text or a screenshot of it helps. Read it before sending: it names folders and files, and you may want to remove lines that identify documents.

Never send document contents, passwords, access keys or connection files. A file name pattern or a made-up example with the same shape is enough.

Privacy

Mail to the address above is handled by DuNovo AB and kept only as long as the conversation needs it. What the website itself records is described on the privacy page.